Are you enrolled in TRICARE Prime? You should know that the Defense Health Agency has waived the requirement to obtain pre-authorization for referrals to outpatient specialty care for TRICARE Prime enrollees in the West region. This means TRICARE-authorized specialty care providers don’t need to wait for TriWest to approve referrals issued by your primary care manager before providing outpatient care. However, you’ll still need to get a referral from your Primary Care Manager before getting that specialty care. This process will be in place through March 31 and is retroactive to January 1, 2025.

On April 1, the TRICARE Online Patient Portal will no longer be available. The Department of Defense’s new electronic health record—MHS GENESIS—has replaced the TOL Patient Portal. If you want to keep a copy of your legacy health records for personal use, you must download them from the TOL Patient Portal before April 1.

The Defense Health Agency has extended the payment deadline for West Region beneficiaries who pay for TRICARE coverage via bank electronic funds transfer, credit card, or debit card. You now have until Friday, Feb. 28 to provide your payment information to TriWest.

Do you know what to do when you or a family member feels sick, but it’s outside of business hours or it’s the weekend? TRICARE has a service called the Military Health System Nurse Advice Line that can help when you need healthcare guidance.

IACH is offering hands-on training sessions to patients who wish to enhance their understanding of Q-Anywhere and the MHS GENESIS Patient Portal. These tools are designed to simplify your healthcare experience, and our goal is to ensure you feel confident using them to their fullest potential.

This improved virtual pharmacy queuing system allows you to activate your prescriptions as soon as you leave your provider’s office—without the wait.

Attention TRICARE beneficiaries: Open Season is a critical time to ensure your health coverage continues without interruption. To avoid a lapse in your TRICARE coverage, here are the key steps you need to take.

As IACH increases the availability of virtual health appointments, we’re excited to offer patients a convenient way to receive quality care without visiting the hospital in person.

Discover the convenience of MHS Video Connect, a virtual platform revolutionizing healthcare for Irwin Arm Community Hospital patients. Learn how to save time, avoid travel, and connect with your healthcare provider from the comfort of your home or workplace.

A leukemia survivor shares her incredible journey from an unexpected diagnosis to receiving a life-saving bone marrow transplant. She recounts how a 21-year-old international donor, a complete stranger, gave her the ultimate gift: a second chance at life. Her story highlights the profound impact that one person can make by choosing to become a marrow donor. As she reflects on the love and support from her family and friends, she urges viewers to consider the life-changing difference they can make for someone battling a deadly illness.

At Irwin Army Community Hospital, victory is more than just a battlefield success—it's in every diagnosis, every act of compassion, and every warrior we help heal. In this video tribute, our medical professionals come together to deliver a message that resonates with the spirit of the Year of Victory 2024, as proclaimed by the 1st Infantry Division at Fort Riley, Kansas.

Learn how to activate prescription refills using the MHS Genesis Patient Portal. What You’ll Learn: - How to navigate the portal like a pro - The crucial “RX Refill” tab and what it offers - Managing multiple patients’ medications seamlessly - Insider tips on prescription expiration dates - A step-by-step guide to refilling your meds Whether you’re a seasoned user or a newbie, this video will empower you to take charge of your health with just a few clicks.