ADVISORY -- APPOINTMENT LINE DOWN
Feb. 26 The appointment line 785-239-3627 is currently down. Please use 1-888-239-3627 to call for an appointment.


TRICARE Outage Impact to Pharmacies

A reported cyberattack on the nation’s largest commercial prescription processor, Change Healthcare, has affected military clinics and hospitals worldwide. On Feb. 21, Change Healthcare disconnected their systems to protect patient information. This is impacting all military pharmacies worldwide and some retail pharmacies nationally.
 
Fort Riley pharmacies are currently filling outpatient prescriptions manually until this issue is resolved. Pharmacy will give priority to urgent prescriptions followed by routine prescriptions. Please be patient as it will take longer than usual to safely fill prescriptions.
 
Active Duty Service Members are encouraged to go to Farrelly Health Clinic pharmacy for urgent prescription needs.
 
For more information, visit the TRICARE Patient Portal Outages page..

Patient Resources

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Travel Authorization

The Patient Travel Office assists with non-emergency medical travel authorization and travel reimbursement.

To be eligible for reimbursement, all travelers are required to get authorization for travel reimbursement from the IACH Patient Travel Office before the date of specialty care.

Family Members and Retirees: For specialty appointments not available at IACH for locations farther than 100 miles, travel reimbursement maybe authorized.
Active Duty Service Members: Specialty appointment reimbursement is determined by the Commanding General’s Local Commuting Policy. ** Link to the attached.

Patients and Non-Medical Attendants (NMA) are authorized reimbursement for reasonable expenses per the Joint Travel Regulation and local policy.

Before Travel Assistance

Before traveling to an out-of-area appointment, patients can receive assistance with authorization for travel reimbursement at the Patient Travel Office.

A TRICARE authorization letter for specialty care must first be issued to the patient.

After Travel Documents

After traveling to an out-of-area appointment, patients can visit the Patient Travel Office to submit documents and complete a voucher in the Defense Travel System (DTS). Required documents include itemized receipts for authorized expenses (i.e. meals, tolls, lodging, and if authorized a rental vehicle)

To avoid delays in reimbursement, travelers should report to their DTS representative to file their travel voucher within seven calendar days following their specialty care appointment.

Active-Duty Soldiers report to their unit DTS representative to submit vouchers. Family Members and retirees report to the IACH Patient Travel Office to submit vouchers.

Travel Authorization

Location

Third Floor, Room 3G002
Park in parking garage, top level for quick access to sky bridge.
650 Huebner Road, Fort Riley

Phone

785 239-7744

Fax

785 239-7547

Network email

Click here for email address

Hours

Monday - Friday: 7:30 am - 4 pm
Closed on federal holidays and selected training holidays.

Quick Links for Travel Authorizations

 

Don't forget to keep your family's information up-to-date in DEERS.