Getting Care


Appointments & Referrals

IACH Appointment Lines

Call 785 239-DOCS (3627) for all your healthcare needs.

  • Option #1 - Make an appointment
  • Option #2 - Cancel an appointment
  • Option #3 - Pharmacy refill
  • Option #4 - Referrals
  • Option #5 - Nurse Advice Line
  • Option #6 - Health Net Customer Service
  • Option #7 - COVID-19 Screening Line
  • Option #8 - Military One Source
  • Option #9 - General information or to speak the Administrative Officer of the Day

MHS GENESIS Patient Portal

The MHS GENESIS Patient Portal replaced TRICARE Online Secure Patient Portal. The MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:

  • View health information
  • Schedule appointments
  • Communicate securely with providers
  • Request prescription refills
With assistance with the portal, call 1-800-600-9332.


Call 785-239-3627 Option #4 for Network or IACH Specialty Care.

Appointments & Referrals


Phone 785-239-DOCS (3627)MHS GENEIS Patient Portal


785-239-3627 Option #4

Emergency Services

In the event of an emergency, call  911
or go to the nearest emergency room. IACH's Emergency Department is available 24/7.

New to Fort Riley

Before scheduling an appointment, new families to Fort Riley must update their information in DEERS and enroll into Irwin Army Community Hospital. Visit the New Arrival page for more information.

Reasons to go to Urgent Care (Extended Care)

  • Cough and sore throat
  • Fever or flu like symptoms
  • Sprains and strains
  • Broken bones
  • Rashes or skin irritations

Reasons to go to Emergency

  • Chest pain
  • Difficulty breathing
  • Severe bleeding
  • Loss of consciousness
  • Loss of vision


Don't forget to keep your family's information up-to-date in DEERS.