Appointments & Referrals
IACH Appointment Lines
Call 785 239-DOCS (3627) for all your healthcare needs Monday - Friday, 7:30 a.m. - 4:30 p.m. The Appointment Line is closed during federal holidays.
MHS GENESIS Patient Portal
The MHS GENESIS Patient Portal replaced TRICARE Online Secure Patient Portal. The MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:
With assistance with the portal, call
1-800-600-9332.
Referrals
Call 785-239-3627 Option #4 for Network or IACH Specialty Care.
To make an appointment, log in to the MHS GENESIS Patient Portal.
For any care that your primary care manager does not provide, such as urgent, preventative, mental health, and specialty care, you will need a referral. Find out more about how to obtain the necessary referral and authorization.
Finding TRICARE Resources
Need to find information about referrals, claims, and enrollment information? Visit the TriWest Patient Portal.
Visit the TRICARE Resources page for information on setting up your secure beneficiary portal account, available education resources, and more.
Getting Care FAQs
How do I find a provider on the network?
Primary Care:
The patient contacts Irwin Army Community Hospital’s appointment line (239-DOCS) to request a primary care appointment. If there is a primary care appointment available at IACH, the patient will be scheduled accordingly.
If there are no appointments available, the patient can receive care at a network Urgent Care center or request a referral to a network primary care provider. If the patient chooses to see a primary care network provider, the Referral Management Office will put in a referral and provide information to the patient on what provider to call to schedule the appointment.
The authorization for the network care will include an initial office visit plus 5 follow-up appointments. Additional care beyond the 5 follow-ups must be authorized with a new referral which can be submitted by the network provider through their TriWest Provider Portal.
Specialty Care:
When a patient is seen by an Irwin Army Community Hospital provider and he/she determines the patient needs specialty care, that provider will put in a referral. If the care is available at IACH the patient will be scheduled with a specialty care appointment at IACH.
If there is no availability at IACH, the referral will be deferred to the network. Once it is processed through TriWest, the patient will be notified via the TriWest patient portal of the provider’s name, address and phone number.
If the patient wants to change to a different provider, he/she can contact TriWest to make this request. The TriWest Provider Directory is located on the TRICARE-West.com. Beneficiaries can search for a provider by the specialty listed on the referral and authorization.
Will or how will I get notified that I am being referred to the network for care?
Primary Care:
The patient contacts IACH’s appointment line (785) 239-DOCS to request a primary care appointment. If there is a primary care appointment available at IACH, the patient will be scheduled with a Primary Care appointment.
If there are no appointments available, the patient can receive care at a network Urgent Care center or request a referral to a network primary care provider. If the patient chooses to see a primary care network provider, the Referral Management Office will put in a referral and provide information to the patient on what provider to call to schedule the appointment.
The authorization for the network care will include an initial office visit plus 5 follow-up appointments. Additional care beyond the 5 follow-ups must be authorized with a new referral which can be submitted by the network provider through their TriWest Provider Portal.
Specialty Care:
When a patient is seen by an Irwin Army Community Hospital provider and he/she determines the patient needs specialty care, that provider will put in a referral. If the care is available at IACH the patient will be scheduled with a specialty care appointment at IACH.
If there is no availability at IACH, the referral will be deferred to the network. Once it is processed through TriWest, the patient will be notified via the TriWest patient portal of the provider’s name, address and phone number.
If the patient wants to change to a different provider, he/she can contact TriWest to make this request. The TriWest Provider Directory is located on the TRICARE-West.com site. Beneficiaries can search for a provider by the specialty listed on the referral and authorization.
How do I get PHARM if I am on the network?
Patients who receive a prescription by a network clinic or provider can bring the hard copy prescription to Irwin Army Community Hospital pharmacy to be filled.
Some network providers can electronically send a prescription to IACH’s pharmacy so that the patient can pick up the prescription at the hospital’s pharmacy. Active Duty patients will need to pick up their prescriptions at Farrelly Health Clinic Pharmacy.
How do I get notified that I am being brought back to the hospital?
Your referral to the network is for an initial evaluation and 5 follow ups. Additional care beyond the 5 follow-ups must be authorized with a new referral which can be submitted by the network provider through their TriWest Provider Portal.
The request for additional care will be processed by the Irwin Army Community Hospital Referral Management Office to determine if capability is available at IACH or if the care needs to be continued in the network.
Do I have to return to the hospital for care if I prefer to stay with my network provider?
Yes. As a TRICARE Prime beneficiary, if the medical care is available at Irwin Army Community Hospital, and we have the capacity and capability, the patient will be seen at Irwin Army Community Hospital.
Who do I contact if I have additional questions?
You can visit with a benefits counselor located across the hospital chapel or call (785) 239-7968 or 240-7297 for assistance with TRICARE, network, referrals, or other matters related to your care.