Feb. 26 The appointment line 785-239-3627 is currently down. Please use 1-888-239-3627 to call for an appointment.

TRICARE Outage Impact to Pharmacies

A reported cyberattack on the nation’s largest commercial prescription processor, Change Healthcare, has affected military clinics and hospitals worldwide. On Feb. 21, Change Healthcare disconnected their systems to protect patient information. This is impacting all military pharmacies worldwide and some retail pharmacies nationally.
Fort Riley pharmacies are currently filling outpatient prescriptions manually until this issue is resolved. Pharmacy will give priority to urgent prescriptions followed by routine prescriptions. Please be patient as it will take longer than usual to safely fill prescriptions.
Active Duty Service Members are encouraged to go to Farrelly Health Clinic pharmacy for urgent prescription needs.
For more information, visit the TRICARE Patient Portal Outages page..

Patient Resources


Travel Documents

Required Documents Before Travel

  • TRICARE Authorization for Specialty Care appointment
  • Appointment confirmation from treating facility
  • If a non-medical attendant (NMA) is required, a signed letter from referring physician (initial appointment only) stating the medical necessity for a NMA. For all follow up appointments, a validation letter stating a continued medical necessity requesting a NMA is required from the treating physician.

Patient Travel Office Issues Authorizations

  • Memorandum for travel to and from treating facility
  • Non medical attendant, if determined a medical necessity by referring physician
  • Rental vehicle, if necessary
  • Counseling Checklist – Will receive from patient travel clerk when receiving authorization memos. (Document will be uploaded in Defense Travel System when submitting voucher).

Required Documents After Travel

  • Confirmation of Specialty Care Form or an appointment validation letter from the treating facility signed by a provider/facility representative indicating the appointment was kept (must include office letterhead with address, phone number, and signature block).
  • Paid itemized meals receipts
  • Paid toll receipts
  • Paid itemized lodging receipts. Lodging receipts must be in patient’s name to be reimbursed. Should a NMA travel with patient, paid itemized lodging receipts must be in NMA’s name. All shared expenses can only be claimed by one traveler.
  • Paid itemized receipt of pre-authorized rental vehicle. Only compact-sized vehicle is reimbursable.


Completed forms must be sent to the Travel network email address here, or presented to Patient Travel Office for processing.

Informational Links

Travel Documents


Third floor, Room 3G002, in the four- elevator lobby area.
650 Huebner Road, Fort Riley


(785) 239-7176


Monday - Friday: 7:30 am - 4 pm
Closed on federal holidays and select training holidays.

Quick Links for Travel Authorizations


Don't forget to keep your family's information up-to-date in DEERS.