Feb. 26 The appointment line 785-239-3627 is currently down. Please use 1-888-239-3627 to call for an appointment.

TRICARE Outage Impact to Pharmacies

A reported cyberattack on the nation’s largest commercial prescription processor, Change Healthcare, has affected military clinics and hospitals worldwide. On Feb. 21, Change Healthcare disconnected their systems to protect patient information. This is impacting all military pharmacies worldwide and some retail pharmacies nationally.
Fort Riley pharmacies are currently filling outpatient prescriptions manually until this issue is resolved. Pharmacy will give priority to urgent prescriptions followed by routine prescriptions. Please be patient as it will take longer than usual to safely fill prescriptions.
Active Duty Service Members are encouraged to go to Farrelly Health Clinic pharmacy for urgent prescription needs.
For more information, visit the TRICARE Patient Portal Outages page..

Patient Resources


New to Fort Riley?

Online Update

Update your information in DEERS and enroll into Irwin Army Community Hospital to avoid delays in getting care. Three methods are available to update DEERS. Visit milConnect to update DEERS, then visit the TRICARE Beneficiary Web Enrollment to enroll Active Duty Family Members.

Phone/Appointment Update

Call (785) 239-3654 for an appointment at the Fort Riley DEERS/ID Card Branch, 212 Custer Avenue on Main Post, in the West wing of the basement, Room B01, or make an appointment online with the DEERS/ID Card Branch via Rapids Appointment Scheduler. Visit the Fort Riley ID Cards web page for the latest information about the ID Card Branch office during renovations.Or call 1-877-988-9378 to enroll Active Duty Family Members. Then visit the TRICARE Beneficiary Web Enrollment to enroll Active Duty Family Members.

24 Hours Automation Line Update

An automated centralized number is available 24 hours a day at 1-800-538-9552 to update DEERS. Visit the TRICARE Beneficiary Web Enrollment to enroll Active Duty Family Members.

How to Make an Appointment

Call (785) 239-DOCS (3627) for all your healthcare needs.

  • Option #1 - Make an appointment
  • Option #2 - Cancel an appointment
  • Option #3 - Pharmacy refill
  • Option #4 - Referrals
  • Option #5 - Nurse Advice Line
  • Option #6 - Health Net Customer Service
  • Option #7 - COVID-19 Screening Line
  • Option #8 - Behavioral Health Resource and Information Line
  • Option #9 - General information or to speak the Administrative Officer of the Day

Patients who are enrolled in TRICARE Standard can be seen on a space available basis. They can call the appointment line after 2:30 pm to check on the availability of appointments for that day.

New Arrival


Phone (785) 239-DOCS (3627)MHS GENESIS Patient Portal


Phone(785) 239-8591TRICARE West

Emergency Services

In the event of an emergency, call  911 or go to the nearest emergency room. IACH's Emergency Department is available 24/7.

New to Fort Riley
Before scheduling an appointment, new families to Fort Riley must update their information in DEERS and enroll into Irwin Army Community Hospital. Visit the New Arrival page for more information.

Reasons to go to Urgent Care (Extended Care)
  • Cough and sore throat
  • Fever or flu like symptoms
  • Sprains and strains
  • Broken bones
  • Rashes or skin irritations
Reasons to go to Emergency
  • Chest pain
  • Difficulty breathing
  • Severe bleeding
  • Loss of consciousness
  • Loss of vision
Don't forget to keep your family's information up-to-date in DEERS.