The Patient Travel Office assists with non-emergency medical travel authorization and travel reimbursement.
To be eligible for reimbursement, all travelers are required to get authorization for travel reimbursement from the IACH Patient Travel Office before the date of specialty care.
Family Members and Retirees: For specialty appointments not available at IACH for locations farther than 100 miles, travel reimbursement maybe authorized.
Active Duty Service Members: Specialty appointment reimbursement is determined by the Commanding General’s Local Commuting Policy. ** Link to the attached.
Patients and Non-Medical Attendants (NMA) are authorized reimbursement for reasonable expenses per the Joint Travel Regulation and local policy.
Before Travel Assistance
Before traveling to an out-of-area appointment, patients can receive assistance with authorization for travel reimbursement at the Patient Travel Office.
A TRICARE authorization letter for specialty care must first be issued to the patient.
After Travel Documents
After traveling to an out-of-area appointment, patients can visit the Patient Travel Office to submit documents and complete a voucher in the Defense Travel System (DTS). Required documents include itemized receipts for authorized expenses (i.e. meals, tolls, lodging, and if authorized a rental vehicle)
To avoid delays in reimbursement, travelers should report to their DTS representative to file their travel voucher within seven calendar days following their specialty care appointment.
Active-Duty Soldiers report to their unit DTS representative to submit vouchers. Family Members and retirees report to the IACH Patient Travel Office to submit vouchers.