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Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. Learn More.
Also, you have until March 31 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

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News | Sept. 3, 2024

Virtual Queuing is Here

Introducing Q-Anywhere, a virtual queuing system that lets you activate your prescription the moment you leave your healthcare provider's office at Irwin Army Community Hospital. 

How it works: 
1. Scan or text: Simply scan the QR code or text "get in line" to (855) 797-3905. 
2. Get in line: Your place in line is secured, so you can go about your day. 
3. Pick up: When your prescription is ready, head to Window 7 at the Irwin Army Community Hospital pharmacy. 

Q-Anywhere is available Monday - Friday, 5 a.m. - 3 p.m., for new prescriptions and renewals entered within the last 7 days. Requests will be ready after 10 a.m. the next business day. 

For prescriptions older than 7 days, you'll need to activate them in person at the pharmacy during business hours (8:30 a.m. - 4:15 p.m.). For refills, continue to use the MHS GENESIS Patient Portal or the Audiocare number on your prescription bottle. For urgent needs, please come to the pharmacy and pull a ticket.
News | Sept. 3, 2024

Virtual Queuing is Here

Introducing Q-Anywhere, a virtual queuing system that lets you activate your prescription the moment you leave your healthcare provider's office at Irwin Army Community Hospital. 

How it works: 
1. Scan or text: Simply scan the QR code or text "get in line" to (855) 797-3905. 
2. Get in line: Your place in line is secured, so you can go about your day. 
3. Pick up: When your prescription is ready, head to Window 7 at the Irwin Army Community Hospital pharmacy. 

Q-Anywhere is available Monday - Friday, 5 a.m. - 3 p.m., for new prescriptions and renewals entered within the last 7 days. Requests will be ready after 10 a.m. the next business day. 

For prescriptions older than 7 days, you'll need to activate them in person at the pharmacy during business hours (8:30 a.m. - 4:15 p.m.). For refills, continue to use the MHS GENESIS Patient Portal or the Audiocare number on your prescription bottle. For urgent needs, please come to the pharmacy and pull a ticket.
Don't forget to keep your family's information up-to-date in DEERS.