Pharmacy
We fill new prescriptions and refills at no cost for covered medications for:
- Active-Duty Service Members
- Active-Duty Family Members
- Retirees & their Family Members
- TRICARE Prime Enrollees
Learn more about
eligibility for TRICARE pharmacy benefits.
Activating New Prescriptions
There are multiple ways to activate your new prescriptions.
Option 1: Shortest Wait and Preferred
Visit
Q-Anywhere online and follow the prompts. Your medications will be ready by the next business day 10 a.m. at the Express Pickup Lane (Window #7).
Option 2: In Person
Go to the IACH Main Pharmacy or Farrelly Pharmacy (for Active-Duty Soldiers only). Then, you’ll check in at the kiosk.
- Follow on-screen prompts to check in.
- To get text updates, you’ll need to enter your cell phone number.
Option 3: To Receive a Call from Pharmacy
Requesting Prescription Refills
We have
two ways to refill your prescriptions. Activating refills in person is not authorized.
Option 1: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our pharmacy refill line at (785) 453-6572. Then, follow the prompts to select where you want to pick up your refills.
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after
10 business days. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
ScriptCenter
The ScriptCenter is located on the 1st floor across from the hospital chapel. It is accessible 24/7, however, after business hours the ScriptCenter must be accessed through the Emergency Department. Certain items are not available from the ScriptCenter, such as refrigerated medications, oversized items, and/or controlled substance prescriptions. If the item falls in one of these categories, it will be available at the Express Pickup (Window #7).
IACH Main Pharmacy
Go to the Express Pickup Lane (Window #7) after 10 a.m. the next business day to pick up your prescriptions. The IACH Main Pharmacy is open Monday - Friday, 8:30 a.m. - 4:15 p.m. Closed on federal holidays, training holidays and weekends.
Farrelly Pharmacy
Go to any window to pick up your prescriptions. The Farrelly Health Clininc Pharmacy is open Monday - Friday: 7:15 am - 3:15 pm. Closed on federal holidays, training holidays and weekends.
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs, drop them in the secure blue bin located in the IACH Main Pharmacy lobby.
Several exclusions apply. This includes:
- syringes
- needles
- liquids greater than 4 ounces
Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.
Frequently Asked Questions
How do I know if my prescription is covered?
All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
A
new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A
refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A
renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.