1 00:00:01,019 --> 00:00:03,019 Hi , I'm Shannon . I'm a nurse from 2 00:00:03,019 --> 00:00:05,186 Irwin Army Community Hospital . Wanted 3 00:00:05,186 --> 00:00:07,352 to talk with you today about scheduled 4 00:00:07,352 --> 00:00:09,519 virtual visits . This is a new way for 5 00:00:09,519 --> 00:00:11,686 you to connect with your provider team 6 00:00:11,686 --> 00:00:13,797 virtually . These appointments can be 7 00:00:13,797 --> 00:00:15,963 scheduled by anyone on the appointment 8 00:00:15,963 --> 00:00:18,075 line or anyone on your . Primary care 9 00:00:18,075 --> 00:00:20,895 team . Examples of scheduled virtual 10 00:00:20,895 --> 00:00:23,006 visits could be things like follow up 11 00:00:23,006 --> 00:00:25,006 on your hypertension , follow up on 12 00:00:25,006 --> 00:00:27,062 your diabetes , follow up on some of 13 00:00:27,062 --> 00:00:29,173 your labs , or any referral questions 14 00:00:29,173 --> 00:00:31,228 you might have , as well as other um 15 00:00:31,228 --> 00:00:33,339 the other things listed on the screen 16 00:00:33,339 --> 00:00:35,062 below . So the benefits of the 17 00:00:35,062 --> 00:00:37,062 scheduled virtual visits are you're 18 00:00:37,062 --> 00:00:39,173 able to have the appointment from the 19 00:00:39,173 --> 00:00:41,062 comfort of your own home , and it 20 00:00:41,062 --> 00:00:43,173 eliminates drive time to and from the 21 00:00:43,173 --> 00:00:45,339 hospital . So what happens is once you 22 00:00:45,339 --> 00:00:47,395 book the appointment , you'll get an 23 00:00:47,395 --> 00:00:49,451 email which will contain the link to 24 00:00:49,451 --> 00:00:49,020 the appointment . The other thing 25 00:00:49,020 --> 00:00:51,131 that's really nice is the date of the 26 00:00:51,131 --> 00:00:53,242 appointment . You're gonna get a text 27 00:00:53,242 --> 00:00:55,242 sent to your phone . So I'd like to 28 00:00:55,242 --> 00:00:57,409 walk through what that looks like with 29 00:00:57,409 --> 00:00:59,020 you . So , once you book the 30 00:00:59,020 --> 00:01:01,131 appointment with the appointment line 31 00:01:01,131 --> 00:01:03,187 or your primary care team , you will 32 00:01:03,187 --> 00:01:05,298 get an email that comes to your email 33 00:01:05,298 --> 00:01:07,409 inbox , and you're welcome to connect 34 00:01:07,409 --> 00:01:09,298 that way to the appointment . You 35 00:01:09,298 --> 00:01:11,298 simply would just need to save that 36 00:01:11,298 --> 00:01:13,298 email and click on the link . Other 37 00:01:13,298 --> 00:01:12,910 options for connecting to that 38 00:01:12,910 --> 00:01:15,059 scheduled video visit are going to be 39 00:01:15,430 --> 00:01:17,652 through the patient portal . There will 40 00:01:17,652 --> 00:01:19,986 be a link you can connect there as well . 41 00:01:19,986 --> 00:01:22,152 And then also the day of prior to your 42 00:01:22,152 --> 00:01:24,041 appointment , you will get a text 43 00:01:24,041 --> 00:01:26,041 message and there will be a link in 44 00:01:26,041 --> 00:01:28,208 that text message that you can connect 45 00:01:28,208 --> 00:01:30,208 to that scheduled video visit . I'd 46 00:01:30,208 --> 00:01:32,263 like to go through that text portion 47 00:01:32,263 --> 00:01:35,190 with you now . You'll receive a text 48 00:01:35,190 --> 00:01:37,830 from My Military Health virtual visits . 49 00:01:38,000 --> 00:01:40,222 There's a link in the text , just click 50 00:01:40,222 --> 00:01:43,709 on the link . What comes up on the page 51 00:01:43,709 --> 00:01:45,830 is asking for your preferred name and 52 00:01:45,830 --> 00:01:47,330 your mobile phone number . 53 00:01:50,080 --> 00:01:52,136 You have to check the box saying you 54 00:01:52,136 --> 00:01:54,247 agree to the privacy practices , then 55 00:01:54,247 --> 00:01:57,470 click next . It will ask for a street 56 00:01:57,470 --> 00:01:59,637 address . This is just done for safety 57 00:01:59,637 --> 00:02:02,699 reasons . Once you put that address in , 58 00:02:02,739 --> 00:02:06,169 click continue . Your phone should then 59 00:02:06,169 --> 00:02:08,225 tell you that it's connecting to the 60 00:02:08,225 --> 00:02:11,440 appointment . It'll give you a prompt 61 00:02:11,440 --> 00:02:14,000 asking you if you will allow your phone 62 00:02:14,000 --> 00:02:16,167 to access or the program to access the 63 00:02:16,167 --> 00:02:18,222 microphone and camera . Please click 64 00:02:18,222 --> 00:02:22,179 allow . At this point , you'll 65 00:02:22,179 --> 00:02:24,401 see a picture of yourself on the screen 66 00:02:24,401 --> 00:02:26,512 and you'll click the blue button that 67 00:02:26,512 --> 00:02:29,169 says join visit . Again , it's gonna 68 00:02:29,169 --> 00:02:31,649 show you that it's connecting . What 69 00:02:31,649 --> 00:02:33,705 pops up next on the screen , you can 70 00:02:33,705 --> 00:02:35,705 see is that I have connected to the 71 00:02:35,705 --> 00:02:37,927 appointment . I can see the provider on 72 00:02:37,927 --> 00:02:40,919 the screen and she can see me . This 73 00:02:40,919 --> 00:02:44,190 concludes our um teaching session of 74 00:02:44,190 --> 00:02:46,589 the scheduled virtual visits . Remember 75 00:02:46,589 --> 00:02:48,645 that you can connect 3 ways to these 76 00:02:48,645 --> 00:02:50,867 appointments by email after booking the 77 00:02:50,867 --> 00:02:53,160 appointment . On the patient portal , 78 00:02:53,320 --> 00:02:55,919 following a link or your text messages 79 00:02:55,919 --> 00:02:58,030 also following the link , and we hope 80 00:02:58,030 --> 00:02:59,863 to be connecting with you soon , 81 00:02:59,863 --> 00:03:00,429 virtually . Thank you .