Patient Resources

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Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate/Representative

The Irwin Army Community Hospital team wants to make sure you receive the best care possible. If you have a compliment, suggestion or concern regarding your care, first speak with your treatment team.  Your treatment team includes your doctor, nurse, social worker, dietitian, pharmacist, chaplain, therapist and other professionals associated with your medical care.

Patient advocates advise and help you with medical and dental benefit concerns within this facility. 

If you feel your concerns are not being addressed by your treatment team, you may contact the Patient Advocate. Our mission is to ensure your concerns and suggestions are properly addressed and resolved.

TRICARE Benefits Advisors & Referral Management Office

You can visit with a benefits counselor located across the hospital chapel or call (785) 239-7968 or 240-7297 for assistance with TRICARE, network, referrals, debt collection or other matters related to your care.

Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at health clinics on Fort Riley.

 

Contact Us

Phone

Patient Advocate

785-239-7739 or 785-239-7103

Hours

Monday - Friday
7:30 a.m. - 4:30 p.m.
Third Thursday: 7:30 am to 12:30 pm
Closed federal holidays, select training holidays, and after 12:30 p.m. on third Thursday of each month

Location

First Floor, across from Information Desk
Park in parking garage, top level for quick access to skywalk
650 Huebner Road
Fort Riley, KS 66442

TRICARE Benefits Advisors & Referral Management Office

785-239-7968 or 785-240-7297

Hours

Monday - Friday
8:45 a.m. - 4:15 p.m.
Closed federal holidays, select training holidays, and after 12:30 p.m. on the third Thursday of each month

Location

First Floor, across from IACH Chapel
Park in parking garage, top level for quick access to skywalk
650 Huebner Road
Fort Riley, KS 66442

Don't forget to keep your family's information up-to-date in DEERS.